(last updated January 2020 )

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results ( updated January 2020 ) 

You can NOW view your test results ONLINE

Test results are usually available 7-10 working days following submission of your sample.

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray, swabs) between 10.30am to 12:00pm and 2.30pm and 5.00pm. The receptionist will be able to give you the result, which has been reported on by the clinician involved in your care.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Ellis Practice

Appointment system update  January 2020

Our ONLINE booking system  https://www.patientaccess.com/  is as follows :

From 6.30 pm we release a limited number of NEXT day appointments

From 7.30 am we release a limited number of SAME day appointments

Sundays at 4.30 we release appointments  4 to 6 weeks in advance

eConsults (booked  on our website www.ellispractice.co.uk  ) are available at ALL times 

If you are unable to use the online booking system or do an Econsult you CAN call the surgery on 020 8736 7198 to make an appointment. You will be placed on a waiting list. We will try to book a locum for the following week and once booked you will be given an appointment with a locum GP the following week.

We do not offer walk in appointments.

We have 2 receptionists answering telephones between 8 am and 6.30 pm Monday to Friday.

Unfortunately if a patient has a complex query which may take some time the telephone queue may build up, for this reason we are ENCOURAGING all our patients to register for our ONLINE services.

 If you email our practice account BRECCG.EllisPracticeWelford@nhs.net from a secure email address requesting ONLINE booking paperwork we would happily email it to you. In this email can you please state your mobile number, address and DOB so we can verify you on our clinical system.

GP sessional  working days

Monday : Dr / Bathia / Gubay  / Murphy / Patel  

Tuesday : Dr  / Gubay  / Murphy / Patel  / Rees / Sivakumaran / Solani

Wednesday : Dr / Bathia / Gubay  / Murphy / Patel  / Sivakumaran

Thursday  : Dr  / Gubay  / Patel   / Solani

Friday  : Dr / Patel  / LOCUMS

For guidance on self-care please visit NHS choices at www.nhs.uk

 If you cannot keep the appointment, you must cancel it as soon as possible. We are working very hard to offer more appointments and reduce our DNA's (Did Not Attend). We would be very grateful if you could cancel your appointment in order for it to be given to someone else who needs it. 

Appointments can now be cancelled just by text. This can be done simply by replying “CANCEL” to your appointment confirmation text message which is sent to your mobile 1 day before your appointment.

Messages will be sent to patients who do not turn up to their appointment and do not cancel the appointment at least 3 hours before the appointment time.  More than three DNA’s (did not attend) may result in removal from our list.

Medical Emergencies

 We regard the following as medical emergencies:

We do not regard the following as medical emergencies:

Please note our preferred website for booking online appointments is 

 www.patientaccess.com  

and there is also a patient access  apps for your phone ALL OUR APPOINTMENTS 

If you email our practice account BRECCG.EllisPracticeWelford@nhs.net from a secure email address requesting ONLINE booking paperwork we would happily email it to you. In this email can you please state your mobile number, address and DOB so we can verify you on our clinical system.