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Noticeboard

 Coronavirus (COVID-19) update  - 22nd March 2020


 WE ARE SHORT STAFFED AS SOME OF OUR STAFF ARE OFF ILL


PLEASE Stay at home and do one of the following:


1)Go to this website https://111.nhs.uk/covid-19 and follow the instructions for self-triage if you have a cough or a temperature   


2) Do an eConsult on our website ( link is below ) 


3) Book a telephone call online on  www.patientaccess.com


4) Call at 8 am to book a telephone call


5) Email us BRECCG.EllisPracticeWelford@nhs.net with the name of a pharmacy where we can send your prescription

Ellis Practice

Appointment system update  January 2020

Our ONLINE booking system  https://www.patientaccess.com/  is as follows :

From 6.30 pm we release a limited number of NEXT day appointments

From 7.30 am we release a limited number of SAME day appointments

Sundays at 4.30 we release appointments  4 to 6 weeks in advance

eConsults (booked  on our website www.ellispractice.co.uk  ) are available at ALL times 

 

If you are unable to use the online booking system or do an Econsult you CAN call the surgery on 020 8736 7198 to make an appointment. You will be placed on a waiting list. We will try to book a locum for the following week and once booked you will be given an appointment with a locum GP the following week.

We do not offer walk in appointments.

We have 2 receptionists answering telephones between 8 am and 6.30 pm Monday to Friday.

Unfortunately if a patient has a complex query which may take some time the telephone queue may build up, for this reason we are ENCOURAGING all our patients to register for our ONLINE services.

 If you email our practice account BRECCG.EllisPracticeWelford@nhs.net from a secure email address requesting ONLINE booking paperwork we would happily email it to you. In this email can you please state your mobile number, address and DOB so we can verify you on our clinical system.

GP sessional  working days

Monday : Dr / Bathia / Gubay  / Murphy / Patel  

Tuesday : Dr  / Gubay  / Murphy / Patel  / Rees / Sivakumaran / Solani

Wednesday : Dr / Bathia / Gubay  / Murphy / Patel  / Sivakumaran

Thursday  : Dr  / Gubay  / Patel   / Solani

Friday  : Dr / Patel  / LOCUMS

For guidance on self-care please visit NHS choices at www.nhs.uk

 If you cannot keep the appointment, you must cancel it as soon as possible. We are working very hard to offer more appointments and reduce our DNA's (Did Not Attend). We would be very grateful if you could cancel your appointment in order for it to be given to someone else who needs it. 

Appointments can now be cancelled just by text. This can be done simply by replying “CANCEL” to your appointment confirmation text message which is sent to your mobile 1 day before your appointment.

Messages will be sent to patients who do not turn up to their appointment and do not cancel the appointment at least 3 hours before the appointment time.  More than three DNA’s (did not attend) may result in removal from our list.

Medical Emergencies

 We regard the following as medical emergencies:

 

Ø  Chest pain

Ø  Bleeding

Ø  Breathlessness

Ø  Vision problems

Ø  Blackouts

Ø  Stomach pains

Ø  Wheezing

Ø  Urinary symptoms

Ø  Earache

Ø  Emergency pill

We do not regard the following as medical emergencies:

 

Ø  Running out of repeat prescriptions

Ø  Wanting a sickness certificate or private letters or forms

Ø  Minor illnesses that can clearly wait for routine appointments e.g. warts, trivial colds, other viral illnesses

Ø  Problems which are chronic (present for a few weeks) and are not worsening

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website