In partnership with the Federation and Primary Care Networks (PCNs), we have developed a comprehensive, scalable, and effective plan to deliver high-quality care to our Practice and PCN population.

The proposed plan aims to improve patient access to healthcare services by addressing key issues related to appointment scheduling, communication, and the overall patient experience. The initiative strives to implement:

·       Same-day and next-day telephone and face-to-face appointments with a range of clinicians for urgent and routine needs.  

·       Pre-bookable appointments for follow-up care.

·       Clinical “Triage and Treat” clinics across the PCN.

·       Automated switchboard support via telephone in thirteen languages for patients (weekdays).

·       “Real Time” clinical team support for patients via telephone (weekdays).